Shipping Policies

Domestic Shipping Policy

We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders.

Business shipping hours:

Monday — Friday, 9 a.m. — 3 p.m. EST, excluding national holidays

Shipment processing time

All orders are processed within 3-5 business days. 

Shipping rates and delivery estimates

*COVID 19 has caused some delays. 

Shipment confirmation and order tracking

You will receive a shipping confirmation email with a USPS tracking number.

Customs, duties, and taxes

Anna Clayton Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

Anna Clayton Jewelry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship internationally. 

Returns Policy

Merchandise must not be worn, washed, or altered (earrings may not be returned). Most merchandise can be returned within 60 days of the purchase date. A refund will be issued to the original form of payment at the original selling price. If returned after 60 days, a merchandise credit will be issued for the original selling price.

For more information, email support annaclaytonjewelry@gmail.com